Refund and Returns
Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to VELONIX DISTRIBUTORS SDN. BHD. (202601005227 (1667325-T))
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to VELONIX DISTRIBUTORS SDN. BHD., accessible from velonixdistributors.xyz
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return Policy
We accept returns within 30 days from the date You receive Your Order.
To be eligible for a return, the Goods must be unused, in their original condition, and returned in the original packaging.
Proof of purchase or order confirmation is required to process any return request.
We reserve the right to decline returns that do not meet the above conditions.
Refund Policy
Once We receive and inspect the returned Goods, We will notify You regarding the status of Your refund.
If approved, refunds will be processed within a reasonable period of time using the original payment method.
The time required for the refund to be reflected in Your account may vary depending on Your payment provider.
Refunds are only applicable to items that meet Our return conditions.
Cancellation Policy
You may cancel Your Order within 12 hours of placing it.
To request a cancellation, You must contact Us as soon as possible using the contact details provided below.
If the cancellation request is made within the allowed timeframe, We will process it and issue a full refund where applicable.
Cancellation requests made after 12 hours may not be accepted.
Damaged or Incorrect Items
If You receive Goods that are damaged, defective, or incorrect, please contact Us promptly.
We will review the issue and take appropriate action to resolve it, including replacement or refund where applicable.
Supporting evidence such as photos may be required to process Your request.
Return Process
To initiate a return, You should contact Us with Your order details and reason for return.
Once Your request is reviewed, We will provide further instructions on how to proceed.
Returns should only be sent after confirmation from Us.
Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time.
Any changes will be effective immediately upon posting on Our Service. Continued use of the Service constitutes acceptance of the updated policy.
Contact Us
If You have any questions about this Return & Refund Policy, You may contact Us at:
VELONIX DISTRIBUTORS SDN. BHD.
32, PUSAT PERNIAGAAN SUNGAI DUA, LORONG PERNIAGAAN, 13800 BUTTERWORTH, PULAU PINANG, Malaysia
Email: velonixdistributors@outlook.com