Shipping Policy
Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to VELONIX DISTRIBUTORS SDN. BHD. (202601005227 (1667325-T))
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to VELONIX DISTRIBUTORS SDN. BHD., accessible from velonixdistributors.xyz
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently provide shipping services within Malaysia only.
We do not offer international shipping at this time. Orders placed with delivery addresses outside of Malaysia will not be processed.
Shipping Fees
We offer free shipping for all Orders within Malaysia.
There are no additional delivery charges regardless of order size, weight, or destination within Malaysia.
Processing Time
All Orders are processed within a reasonable timeframe after payment confirmation.
Orders are typically prepared and dispatched within 1 to 3 business days, excluding weekends and public holidays.
Delays may occur during peak periods, promotional events, or due to unforeseen circumstances.
Delivery Time
Estimated delivery time is within 7 business days from the date of shipment.
Delivery times may vary depending on the destination, courier service, and external factors such as weather conditions or logistical delays.
We do not guarantee exact delivery dates, but we strive to ensure timely delivery of all Orders.
No Express or Overnight Shipping
We do not provide express, same-day, or overnight delivery services.
All Orders are shipped using standard delivery methods only.
Order Tracking
Where applicable, tracking information may be provided once Your Order has been shipped.
You may use the tracking details to monitor the status of Your delivery through the designated courier service.
Delivery Issues
Please ensure that all shipping information provided is accurate and complete.
We are not responsible for delivery failures or delays caused by incorrect or incomplete address details.
If a delivery attempt fails due to customer unavailability or incorrect information, re-delivery arrangements may be required.
Damaged or Lost Items
If You receive a damaged item or if Your Order is lost during transit, please contact Us as soon as possible.
We will investigate the issue and, where appropriate, arrange for a replacement or resolution in accordance with Our policies.
Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time.
Any changes will be effective immediately upon posting on Our Service. Continued use of the Service constitutes acceptance of the updated Shipping Policy.
Contact Us
If You have any questions regarding shipping or delivery, You may contact Us at:
VELONIX DISTRIBUTORS SDN. BHD.
32, PUSAT PERNIAGAAN SUNGAI DUA, LORONG PERNIAGAAN, 13800 BUTTERWORTH, PULAU PINANG, Malaysia